1. Scope
This Privacy Policy applies to kaplanindustryvenezuela.com, including its pages, forms, cookie banner, and communications started through that domain. It applies to visitors, company representatives, suppliers, potential partners, and people who submit business or technical inquiries.
The website presents Kaplan Industry capabilities, services, locations, and experience. This policy does not cover third-party websites, external services you access separately, or specific contracts that may include their own privacy terms.
2. Operator and privacy contact
The website operates under the commercial brand Kaplan Industry. Until a legal entity is confirmed for publication, Kaplan Industry is identified as the commercial website operator and privacy contact point.
Privacy and contact email: j.aquintana@kaplanindustryvenezuela.com. Mobile: +1 786 327 6041. Office: +1 863 438 2870.
No legal notice address is published because no address has been validated for that purpose. Commercial offices shown on the website should not automatically be treated as legal domicile.
3. Information we collect
We collect information you provide directly and technical information generated through browsing when you allow analytics technologies.
| Category | Examples |
|---|---|
| Contact details | Name, company, business email, phone number or WhatsApp number if entered in the phone field. |
| Business or technical request | Type of inquiry, service of interest, project description, location, scope, quantities, references, photos, or information included in the message. |
| Attachments | Lists, drawings, technical sheets, documents, or images that you choose to upload through a form. |
| Follow-up communications | Emails, calls, replies, clarifications, and commercial follow-up related to an inquiry. |
| Technical and usage data | IP address, browser, device, operating system, pages visited, date, time, referrer, cookie identifiers, and interactions with buttons and forms when authorized analytics tools are active. |
| Consent records | Cookie preferences, date of the decision, privacy policy version accepted in forms, and the policy URL. |
Please do not send passwords, banking data, medical information, biometric data, unnecessary ID documents, trade secrets, highly confidential material, or information you are not authorized to disclose through public forms.
4. Sources, purposes, and legal bases
We receive information directly from you through forms, attachments, email, phone calls, and business communications. We receive technical usage information from Google Analytics and Microsoft Clarity only when analytics consent is granted.
| Purpose | Basis or justification |
|---|---|
| Respond to inquiries, quotes, or project requests. | Steps requested before a potential business relationship and legitimate B2B communication interests. |
| Evaluate scope, feasibility, availability, partners, and technical documents. | Pre-contractual steps, legitimate interests, and, where applicable, performance of a business relationship. |
| Manage meetings and follow-up. | Legitimate interest and existing or potential business relationship. |
| Receive attachments to understand a request. | Operational consent and the need to evaluate the information submitted. |
| Protect the website and prevent abuse, spam, or unauthorized access. | Legitimate interest, website security, and applicable compliance needs. |
| Measure website performance and improve content. | Consent for analytics cookies and similar technologies. |
| Keep evidence of communications and consent. | Legitimate interest, legal compliance, and defense of claims. |
We do not use your information for unlimited commercial purposes. There is no newsletter or separate marketing opt-in currently installed in the website forms.
5. Google Analytics and Microsoft Clarity
The website uses Google Analytics 4 property G-ML29X1RS9Y to understand how the website is used, which pages are visited, and how content performs. Google may process identifiers, cookies, device data, pages visited, interactions, approximate location, and technical information as a provider.
Names, emails, phone numbers, and other directly identifying information should not be sent to Google Analytics. The reviewed code does not include Google Ads, advertising conversions, or remarketing tags.
The website also uses Microsoft Clarity project x3ekybcbus to understand aggregate interactions such as clicks, scrolling, and browsing behavior. Clarity loads under the analytics category and should not be used to make individual decisions about a person.
Google Analytics and Microsoft Clarity load only after analytics consent is granted in the cookie banner. You can change or withdraw consent using “Cookie settings” in the footer. Google explains how it uses information from sites and apps that use its services on this official page. Browser opt-out tools offered by Google may also be available.
7. Providers, recipients, and international transfers
We do not sell personal information for money. We do use providers to operate the website and respond to inquiries, which may involve processing data outside your country.
- FormSubmit: processes form fields and attachments so they can be delivered to the corporate email and authorized internal recipients.
- Google Analytics: processes analytics data when analytics consent is granted.
- Microsoft Clarity: processes interaction data when analytics consent is granted.
- Corporate email: receives and stores communications sent to j.aquintana@kaplanindustryvenezuela.com and configured internal recipients.
- Hosting and technical providers: may process logs, IP addresses, and data necessary to serve the website.
- Advisers, authorities, or partners: only when necessary to evaluate a request, meet obligations, protect rights, or prepare a proposal.
Kaplan Industry does not share information indiscriminately. Where teams, partners, or providers are located in different countries, reasonable safeguards will be applied when required by applicable law.
8. Retention
| Information type | Period or criterion |
|---|---|
| Inquiries without a business relationship | A reasonable period after the last communication, unless evidence must be retained. |
| Opportunities and business relationships | For as long as the opportunity or relationship exists and during the applicable legal or contractual period afterward. |
| Attachments | As long as needed to evaluate or document the request, or until deletion is requested where applicable. |
| Consent records | As long as needed to demonstrate authorization or until replaced by a new preference. |
| Security logs | A limited period based on security, abuse-prevention, and hosting operation needs. |
| Analytics data | According to the actual Google Analytics and Microsoft Clarity settings, pending administrative validation. |
| Contract documents | According to applicable legal, tax, regulatory, or contractual obligations. |
9. Your rights
Depending on your location and applicable law, you may request access, correction, update, deletion, objection, restriction, portability, withdrawal of consent, marketing opt-out, information about the use of your data, or file a complaint with the relevant authority.
To make a request, email j.aquintana@kaplanindustryvenezuela.com, identify the right you want to exercise, provide enough information to locate the request, and allow reasonable identity verification. We will not ask for more information than necessary.
We will recognize and address rights that apply under relevant laws, which may include GDPR principles for EEA users, UK and Swiss rules, Panama Law 81 of 2019 and Executive Decree 285 of 2021 where applicable, U.S. federal or state privacy rules, and other relevant jurisdictions.
10. Security, minors, and automated decisions
We use reasonable measures such as restricted access, HTTPS, technical controls, minimization, authorized providers, updates, and incident handling. No system is absolutely secure, and we do not promise total security or immunity from incidents.
The website is intended for professionals, companies, and organizations. It is not designed for minors, and we do not knowingly collect minors’ data. If information is submitted by mistake, deletion may be requested.
The website does not make automated decisions with legal effects and does not automatically approve or reject project leads. Requests are reviewed by the relevant commercial or technical team.
11. Changes and contact
We may update this policy when the website, forms, providers, measurement tools, or legal requirements change. The current version will be the one published on this page with its update date. Where legally required, material changes may be communicated through additional means.
Contact: j.aquintana@kaplanindustryvenezuela.com, +1 786 327 6041, +1 863 438 2870.